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In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us
How soon will my custom order arrive? We will always aim to post your item to you within 2-3 working days, however due to the care and attention we put into each handmade garment, shipping times may vary during busier periods. For custom garments, we recommend placing your order with us a minimum of two weeks before you plan to wear the garment. This is to ensure we have enough time to hand make and deliver your item, wherever you may be in the world. SIZING INFORMATION Sizing Chart View our standard sizing chart. Select your size based on your measurements. View Fit Guide Find the perfect style of fit - from a relaxed fit to tight fit. View Contact our Sizing Expert Get sizing advice directly from our sizing expert. POLICIES SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us. Such as your name, shipping address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates. SECTION 2 - CONSENT How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information.
EXCHANGE POLICY IVAMICHAEL believes that customer service should be honest and effortless. No refunds are accepted, exchanges are absolutely understandable if item arrives damaged or a size needs to be changed. Your new may not fit perfectly the first time and so we welcome you to exchange it for another size, style or color run. IVAMICHAEL does not offer refunds and our policy is an Exchange Only Policy. To begin the exchange process, please email us at [ email@example.com] and advise us of the style you have, and what you are intending to exchange for. From there we will advise you of what your exchange options are and whether your preferred style is available. Upon returning your order, please ensure you enclose the following items with your return; Items must be sent back to us within 14 days of receipt. Please note only non-sale items can be returned or processed for an exchange. You have 14 days from the date that you tell us you are returning goods for the goods to be shipped back to us. Items must be returned to us with tags attached & original packaging. There must be no signs of tampering with the labels or tags. Items must show no signs of wear; please take care to avoid the transfer of make-up when trying on garments. Items must be unworn, unwashed, undamaged and unmarked in any way. Please be careful when trying on garments to avoid make up or fake tan transferring onto the fabric. To qualify for a return the items must be free from any signs of wear or tear, including marks from make up and cosmetic products such as deodorant or fake tan. Items must be returned to us in the condition you received them, with all tags attached. As our items are hand made to order, this will be a brand new condition, which is how we expect to receive them back to us. You must print and complete an exchange form, found at the bottom of this page, and enclose it with your order. Your tags have to be intact, receipt
SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. SIZING INFORMATION Sizing Chart View our standard sizing chart. Select your size based on your measurements. View Fit Guide Find the perfect style of fit - from a relaxed fit to tight fit. View Contact our Sizing Expert Get sizing advice directly from our sizing expert. firstname.lastname@example.org
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