Invoices and deliveries will only be processed once payment has been cleared in Awesome Gadgets bank account. See the Awesome Gadgets T&C’s Payment Policy document for more information.
Shipping / Delivery is made by door-to door courier (Bex Couriers). Please provide a physical address, whether it is a work or home address. Our courier are unable to deliver to PO Boxes. Please note that we need a little time to process your order and need to wait . If order is placed before 12pm on week days we try and have it sent out the same day. Otherwise it will only be shipped the following day. If your order is placed on weekends, it will only be processed on the Monday. Please allow anything from 1-2 working days for delivery in major cities and 2-3 days to remote areas.
This is just a guideline as we have no control on delivery times, as there are many factors that will be out of the couriers control like, traffic, weather and other delays which can not be foreseen. We will e-mail you a tracking number to allow you to track your order once collected at our warehouse by the courier.
Awesome Gadgets is not liable for late deliveries of products purchased through Awesome Gadgets website (www.awesomegadgets.co.za) or through orders placed through Sell- SA. Awesome Gadgets will however try to ensure a smooth delivery process and we try our best to ensure we send out your order as soon as it is ready.
Customers should receive an email once their order has been collected by the courier with a tracking number to allow customers track their order.
Orders for Collection from Premises :
Products listed on Awesome Gadgets website are not held at our offices. In order to minimize costs and ageing stock, Awesome Gadgets prefers to order items from various suppliers once an order has been placed and paid for.
If you require urgent delivery please contact us and we will try our best to accommodate you. Urgent delivery cost will need to be quoted and is not part of our standard delivery fee.
Please feel free to contact us with any other queries you might have.
In the case of repairs undertaken by Awesome Gadgets suppliers, repair times given are merely estimates and are not binding on Awesome Gadgets suppliers; time is not of the essence of this agreement unless expressly agreed upon in writing by Awesome Gadgets. Awesome Gadgets shall not be liable for any loss or damage of whatsoever nature which the Customer may suffer as a result of any unforeseen costs and/or delayed repairs.
No returns will be accepted without an RMA number. Return Material Authorization (RMA) request form to be submitted online prior to returning any items for any reason. PLEASE COMPLETE RMA APPLICATION (EMAIL firstname.lastname@example.org and we will send the form to you)
This number must be used as a reference for all matters relating. Our technical department will issue you with an RMA number which authorizes you to return one item per every RMA number. A full fault description must be completed to enable technical department to test and verify fault.
All defective merchandise returned to Awesome Gadgets must be returned with all cables, power supplies, documentation etc.
Awesome Gadgets is not responsible for the cost of returning any products to Awesome Gadgets offices or to its suppliers. Awesome Gadgets is not responsible for the cost of any items returned for any warranty repairs and cost of this will be for the customer. For your protection,
please insure the package and ship via a traceable method. Awesome Gadgets is not responsible for lost or damaged packages.
If any of the above conditions are not met, Awesome Gadgets reserves the right either to refuse the return, or to charge a restock fee of not less than 15%.
Acceptance of Products: Awesome Gadgets shall conduct incoming acceptance inspection as soon as possible on receipt of products.
Please note that we cannot accept any returns of headphones or earphones for hygiene reasons even if they have only been used once.
Additional Policies & FAQs
Terms and conditions can be viewed at https://www.awesomegadgets.co.za/terms-conditions/