7 Days Return Back Policy
7 Days Cancellation Policy
All payments should be made via Sell-SA. Your funds will be held by them and only released to us once you have received your order.
We deliver your order to any address in South Africa
We use a courier to deliver your order for three reasons:
1. It is faster
2. It's safer
3. Your order is delivered straight to your door, so you do not need to go and collect it from the post office.
How long does delivery take?
We dispatch all orders, unless otherwise stated within two working days of receiving payment confirmation. If you pay via credit card we receive payment confirmation automatically as soon as you've paid. If you pay via bank transfer you can send us proof of payment to speed up your delivery.
Courier delivery takes 1 to 5 working days depending on the order's destination.
Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take between 2-3 days. If you live in a remote area it could take up to 5 days. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.
What happens if there is no one home when a courier delivery is attempted?
Courier deliveries are made Monday to Friday 9am to 5pm, so you should always provide a delivery address where there will be an appropriate person to sign for the delivery during these times. If there is no one around to accept the delivery, the courier company will contact the recipient via telephone so that a new delivery day can be arranged.
You may return new, unopened items within 7 days of delivery for a full refund. We will arrange for our courier to collect the item from you and return it to us. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 21 business days of us receiving your returned item.
If you need to return an item, please contact us with your order number and details about the product you would like to return.
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