Orders are shipped within 3-7 days of successful placements (payment received successfully)
Shipping rates are calculated according to courier rates within the borders of South Africa. Any international shipping and payable fees i.e Customs etc, will be in accordance with shipping rates for preferred courier service and custom duties payable by customer.
If you change your mind about your order, please get in touch with firstname.lastname@example.org should you need to inquire further about the returns instructions within 7 working days of receiving the product ( See Returning Unwanted Products below). The item must be returned, unused and in its original packaging, within 7 days of receiving it.
N.B Delivery and handling charges for returning unwanted items within the withdrawal “COOLING OFF” period (7 days) are borne by the buyer.
However, if you receive an item that's different to what was described, or is clearly in a worse condition than was indicated (e.g. you've received a used or damaged item), please report this with images to support to email@example.com within 7 days of receiving the item, and return the item in the same condition you received it, within 7 days of receiving the item. (See Returning Unwanted Products: below)
Dragon Mall SA will handle all communication to the supplier for any applicable returns, damages, exchanges, refunds etc.
RETURNING UNWANTED PRODUCTS:
COOL OFF PERIOD - You have 7 calendar days starting the day you, or a third party indicated by you, receive the product to cancel your contract, unless the product does not have return rights. Please return the product as soon as possible following the cancellation of your contract. The product must be sent to us within 7 calendar days from your notice to us of your cancellation. You are responsible for the return shipping costs of the product when you cancel your contract.
Section 16 of the CPA provides that any goods purchased as a result of can be returned within 7 days of receiving the goods. The cost and risk of return is borne by the Consumer.
Unwanted products must be returned unused and in good condition. You must take care to ensure that the product is properly packaged so that it will not be damaged while in transit. If the product is found to be used beyond what it takes for you to reasonably inspect it or damaged, then we
Additional Policies & FAQs
Below is a list of products that may have no returns or other limitations.
All baby items need to be returned in original and new condition. If, upon inspection, the items appear to be used, worn or without tags, we will not be able to process your return.
Mattresses & Bedding
For hygiene reasons we cannot accept returns on any opened mattresses or bedding. Bedding items include duvets, pillows, mattress toppers etc.
We cannot accept returns on any pierced body jewellery such as earrings for hygiene reasons.
Food, Beverages & Flowers
We do not accept returns on perishable items such as food, beverages and flowers.
Clothes, Shoes & Watches
Clothes must be returned unused and in a resalable condition with all tags. If, upon inspection, clothes appear to be worn or without tags, we cannot accept returns. We cannot accept returns on certain types of clothing such as underwear, swimwear for hygiene reasons.
Health / Beauty / Hair
We cannot accept returns on items where packaging seals have been broken due to hygiene and safety reasons.This includes all Adult paraphernalia Hair or associated products.
Furniture – Outdoor & Indoor
We are unable to accept returns on any self-assembly products that have been partially or fully assembled. We try to provide accurate measurements on our products and we are unable to accept returns where furniture will not fit through the doors at the delivery address. Products must be undamaged and unused.
For returns on any electronic items ensure that all accessories and manuals / and or booklets with original packaging is included.
In order to protect your privacy and other interests in data, please delete all data on returned electronics and reset the products to factory settings. We are not responsible for any data contained on returned items.
If you fail to comply with the provisions of this Returns Policy, we reserve the right to refuse returns or to charge you our fees and expenses