All orders should arrive within 1-5 working days after placing the order. The order will be couriered via Aramex express courier services to your door.
Free shipping is offered on all purchases above R1,000-00. After your order has been fulfilled you will receive tracking details to track your order as it makes its way to you.
Vel. Leather is based in Pretoria, where all online orders are sent from our Head office directly to the customer.
Free returns can be claimed on items that qualified for free shipping. The return must be initiated no later than 30 days from delivery.
A full refund, free replacement or store credit may be claimed once the item has successfully been returned. Before organising a collection for your return, we may ask for photos of your order to confirm that the item is in an un-worn condition.
Please note that the refund will only be given once the product has been received and it is physically verified to be unworn and undamaged. If the item is considered “worn”, the refund and return will be void. Expedited mail costs are non-refundable since this money is not received by Vel. Leather
Note that items bought under a sale or the use of discount coupons still qualify for a refund, however the shipping cost of the item will be deducted from your refund.
Additional Policies & FAQs
All items are covered by a lifetime warranty. The warranty excludes any form of accidental damage and damage due to negligence or misuse.