Payment Policy
REFUNDS
Once the warehouse receives your parcel, we will reimburse the item price less the delivery cost.
Perfect Dealz is not able to accept the return of any products which have not gone through the above process. Products returned may be sent back to you at your expense if received in an unacceptable state. Please treat products and packaging with reasonable care while in your possession.
We require the “Order Number”, which you will find in your “My Account”
to be able to expedite your query with appropriate urgency
Any item which was not purchased from Perfect Dealz but returned to us cannot be re-sent to you. Perfect Dealz will not be liable for storage, returning, disposing of or otherwise taking any responsibility over any such item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Delpark House 2nd floor, Wynberg, 77 5th Street, Wynberg, Sandton, Johannesburg, 2090.
Delivery Policy
Perfect Dealz holds stock unless the product is marked as a PRE-ORDER.
All orders are shipped from our warehouse in Wynberg Sandton
For Gauteng – delivery courier fees are levied at R65.00 for door to door.
All other Areas - delivery courier fees are levied at R99.00 for door to door.
A tracking number would be issued immediately after pick up of an order by the courier.
We are utilizing services of the following reputable courier companies:
Courier It
Dawn Wing
Courier Guy
Aramex
Fastway
Internet Express
SNN Couriers
Handling Time
Once the payment has reflected on our side, we will begin the process of handling your order. Orders will be processed within 24 working hours after quality inspection.
Delivery Period
Gauteng: 2 to 3 working days,
Major Cities/Towns: 3 to 5 working days,
Remote Areas: 5 to 7 working days,
Collections: Collection address is Delpark House, 2nd Floor, 77 5th Street, Wynberg, Sandton, Johannesburg, 2090
Collection can only done once a collection has been received by the customer via e-mail.
Please be advised that we allow Walkins at our warehouse situated at Delpark House, 2nd Floor, 77 5th Street, Wynberg, Sandton, Johannesburg, 2090
Perfect Dealz is open from Monday to Friday, between 08:30hrs and 17:00hrs
Should there be delays with regards to delivery, kindly make follow-up with our office on 011 048 2402 or the respective courier company providing them with the relevant tracking number. Alternatively you can e-mail your query on [email protected]
Refund Policy
Defective, faulty or non-conforming products:
We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, you have a statutory right to return the product. We strongly encourage you to get in touch with our support team on 011 048 2402 alternativey e-mail us in [email protected] as soon as you become aware of any problems.
If you are eligible for a refund, such refund will be processed within 7 Business days of our receipt of the product.
