Calm Baby

Payment Policy

Credit Card – payments are securely processed.Please note we do not allow off site payment methods such as direct EFT. All payments should be made through Sell-SA

Delivery Policy

If your shopping bag's total is R450 or more we are happy to offer you free delivery in South Africa.
We dispatch all orders, unless otherwise stated within one working day of receiving payment confirmation. Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take between 2-5 days. If you live in a remote area it could take up to 7 days. Unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so 'late' delivery is not a ground for refund or cancellation of the order. Our system will offer you the appropriate charge based on your delivery address during the checkout process. If the courier service option is not displayed it means that you want your order delivered to a remote area where we can unfortunately not offer delivery via courier service. Please note that you may have to pay customs duties when your order arrives in your country. This is out of our hands and we cannot be held responsible if you need to pay customs duties to receive your parcel. Unfortunately we do not deliver internationally, you a welcome to arrange your own delivery for international destinations. We deliver to any address in South Africa, Swaziland, Namibia and Botswana.

Refund Policy

You are welcome to return any good purchased within 7 days of receiving the item. Unfortunately we can only accept goods for return that are still in their original unopened packaging. You will have to pay to have the item couriered or posted back to us, but as soon as we receive it, we will issue you a credit note. Refunds are dealt with on a case-by-case basis and are generally processed within 5 working days

Unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so 'late' delivery is not a ground for refund or cancellation of the order. If you do not receive your order in mint condition or if anything is broken or damaged during transit please let us know immediately so that we can ensure the situation is rectified