Payment Policy

Making a Payment
Paying by credit card
Credit Card Acquiring – Payment Gateway
1. Credit Card Transactions are acquired by Payfast (Pty) Ltd, a registered systems operator and payment gateway in South Africa. Card Holders may go to www.payfast.co.za to view Payfast's security policy.
2. Calvin M Brands accepts payments made by Visa and MasterCard Credit Cards as well as chipped debit cards that have been activated for online purchases, and Electronic Funds Transfer (“EFT”).
3. When you place an order, the transaction details are presented to the bank for authorisation of the payment amount.
4. If authorisation is not obtained, the order is cancelled. If authorisation is obtained, payment is usually immediate. You guarantee that you are fully authorised to use the credit card for payment of your order and that there are sufficient funds in this credit card account to cover the costs of any transactions you complete on Calvin M Brands.

Delivery Policy

Delivery
1. Calvin M Brands delivers Mon-Fri, within business hours in the Republic of South Africa.
2. As a buyer, you indicate where in South Africa you require delivery, as well as contact numbers to be used in connection with delivery.
3. In the case of door-to-door delivery, your parcel will be delivered to the address you specified in the checkout process.
4. In the case of door-to-door delivery, if nobody is present at the address at the time of delivery, our courier will on the second attempt of delivery use the mobile phone number you provided in your order and/or leave a note (in the letterbox if a residential address) to indicate that there was an attempted delivery.
5. The courier will try once more, and if at that time there is still no one to sign for the parcel, it will be your responsibility to send an email to [email protected] to arrange delivery.
6. If you don't contact Calvin M Brands within 5 working days of the courier attempting the second delivery, the courier will return the parcel to Calvin M Brands, and we will contact you via email to discuss potential redelivery at your own cost.
7. If this attempt does not succeed within a reasonable amount of time, Calvin M Brands will reimburse you the rand value paid for the product(s) purchased. Should a delivery fee have been charged on the order, this will not be reimbursed.

Refund Policy

Defective items, returns and reimbursement:
If you are dissatisfied with your purchase due to a defect, incorrect product choice or other reason, you may return it to Calvin M Brands within 14 days of delivery, free of charge if you are based in South Africa , and either receive a refund, or have the product repaired or replaced, depending on the situation.