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Delivery Policy

We deliver nationwide with varying delivery times: Due to Covid19 restrictions our delivery times will vary, however we will ensure to stick to the stipulated times. Delivery amount will be calculated at checkout.
Gauteng – 3-7 days from order date.
Provinces Outside of Gauteng – 7-14 days from order date.

Refund Policy

15 Day FREE Returns
You have 15 days to return any unused products if you are not happy with your purchase. Our 15 day returns policy starts from the date of delivery of your purchase. Return your purchase within 15 days in its original, unused condition in its original packaging with the invoice, delivery note, and we will refund the item in the same way that you paid for it, minus delivery charges (if applicable), or we will exchange the item. You can do a return on our website alternatively you can email us to [email protected] and we will give you a call to guide you.
Refunds
If you purchased the goods yourself and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable). If you received the goods as a gift, or if you do not have the invoice, we may use our discretion to allow you to exchange the goods for goods of the same value at the same brand store (you will not receive the balance if you exchange the goods for other goods of a lower value), or for a gift card at current price, minus any current promotional discount.
Faulty Goods
Returns or exchanges on faulty or defective goods will be accepted up to 3 months after purchase, provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods.
Silky Threads will not bare any costs due to loss of the time and the goods are not insured.