Giraffe - String Art

Payment Policy

PaymentPlease pay within 2 business days of placing your order. This assists us with ensuring your order is not delayed, or that other clients' orders are not delayed. We would like to get your order to you as soon as possible.

Delivery Policy

We use Aramax
Delivery to your door takes 3-5 working days from date of payment.

Refund Policy

What happens if I want to return goods for an exchange or refund?
As per the South African Consumer Act, you are welcome to return any product provided that the product is in the same condition, has not been used and is still in its packaging. Lilly’s Scent honours a 7-day full refund policy (excluding postage costs).
Please send the product back at your own cost, as you received it, un-opened and un-used. When the product arrives we will inspect it and see if it is liable for an exchange or refund.
A full refund will be issued in the circumstance that you do not want to exchange the product and refund may take 5 working days to clear in your account.
If a perfume has been opened and returned for refund/replacement and the product passes all quality checks, A surcharge of 20% will be levied plus all courier fees will be deducted from the purchase price.
Note that this excludes postage costs.