Shop Description

At BioBalance Health, we believe in the body’s natural ability to heal when given the right tools from nature. Our mission is to restore mental clarity, physical vitality, and emotional balance through the power of organic herbal remedies. We offer carefully selected, 100% natural products that support your wellness journey, without additives, chemicals, or shortcuts.

OUR STORY
Born out of a deep respect for traditional African and global herbal medicine, BioBalance Health was founded to reconnect people with nature’s original pharmacy. From ancient remedies like soursop and guava leaves to powerful blends of turmeric, ginger, and wormwood, our range is curated to support immunity, detox, focus, and everyday energy.

We are passionate advocates of holistic wellness and believe true health comes from a balanced mind, body, and spirit. Every product is ethically sourced, expertly packaged, and made with love and intention.

OUR VALUES
Integrity: We promise complete transparency about what goes into our products—and what stays out.
Purity: All our herbs are naturally grown, hand-picked, and processed without harmful chemicals.
Accessibility: We believe healing should be available to all, which is why we ship worldwide and keep our prices fair.
Empowerment: Our goal is not just to sell herbs, but to educate and empower people to take control of their own health journey.


THE BIOBALANCE DIFFERENCE
Unlike mass-market supplements, we focus on whole-plant wellness—working with herbs in their most potent, unprocessed form. Whether you’re seeking focus, balance, recovery, or daily nourishment, we’re here to walk with you toward vibrant living.

Payment Policy

At BioBalance Health, we value transparency and fairness. To ensure a smooth purchasing experience, please take note of our payment guidelines below:

1. Accepted Payment Methods

Credit/Debit Cards (Visa, MasterCard, Amex)

EFT (Electronic Funds Transfer) / Bank Deposit

PayPal / International Payments

Mobile Money / Instant EFT (where available)

2. Payment Terms

Online Orders: Payment is required in full at checkout before orders are processed.

Order Confirmation: Orders are only confirmed once SellSA verifies successful payment.

No Cash on Delivery: For security reasons, cash payments are not accepted.

Wholesale Orders: 100% due prior to dispatch.

3. Currency & Pricing

All prices are listed in South African Rands (ZAR).

International payments will be converted at the current exchange rate.

Shipping costs, duties, and taxes (if applicable) are calculated separately and payable by the customer.

4. Late or Failed Payments

Orders not paid within 5 working days of invoice will be cancelled.

5. Refunds & Returns

Refunds are only processed in line with our Refund & Returns Policy (e.g., defective goods, incorrect items).

Refunds for custom orders are non-refundable.

6. Secure Payments

All transactions are processed through trusted and encrypted payment gateways to protect your information.

Delivery Policy

Here’s a **BioBalance Health Delivery Policy** tailored for your **SellingSA store profile** ?

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# ? BioBalance Health – Delivery Policy (SellSA Platform)

At BioBalance Health, we aim to deliver your order quickly, safely, and reliably through the SellSA logistics system

1. Delivery Methods

* Orders placed on *SellSA* are shipped using the platform’s trusted courier partners.
* Standard and express options may be available depending on your location.
* We do not offer cash on delivery.

2. Delivery Areas

* Nationwide delivery across **South Africa**.
* International delivery is not available through SellSA (customers outside SA can order via our website BioBalanceHealth.co.za).

3. Delivery Timeframes

*Main Centres (Johannesburg, Cape Town, Durban, Pretoria, Bloemfontein): 2–4 working days.
*Regional Areas: 3–6 working days.
*Remote/Outlying Areas: 5–7 working days.
(Delivery times are estimates and may be affected by courier delays or public holidays.)

4. Shipping Fees

* Shipping costs are automatically calculated at checkout on SellSA.
* Free delivery promotions (if available) will be clearly stated on the product listing.

5. Order Tracking

* Once dispatched, customers will receive a *SellSA tracking link* via email/SMS.
* Customers can monitor the status of their delivery directly through the SellingSA platform.

6. Responsibility & Insurance

* Customers are advised to inspect parcels upon receipt and report any issues within 24 hours

7. Returns & Exchanges

* Returns must be initiated through the **SellSA Returns Process**.
* BioBalance Health will only process replacements once SellSA confirms receipt of the returned product.


Refund Policy

BioBalance Health – Refund & Returns Policy (SellSA Platform)
At BioBalance Health, we are committed to providing high-quality, natural wellness products. If you are not fully satisfied with your purchase on SellSA, please review our refund and returns guidelines below.
1. Eligibility for Returns
• Products may be returned within 7 days of delivery through the SellSA returns system.
• To be eligible, items must be:
o Unopened, unused, and in their original packaging.
o In the same condition as received.
• Perishable and consumable products (e.g., teas, capsules, powders) cannot be returned once opened, for health and safety reasons.
2. Refund Conditions
• Refunds are processed in line with SellSA’s Refund Policy and are credited back to the original payment method.
• Refunds will only be issued once:
o The product is returned and inspected, and
o SellSA confirms approval of the refund request.
• Refunds are not granted for:
o Change of mind after purchase.
o Misuse of product or failure to follow instructions.
3. Damaged or Incorrect Items
• If your order arrives damaged or incorrect, please log a return request via SellSA within 48 hours of delivery.
• Customers may choose between a replacement product or a full refund once the issue is confirmed.
4. Process for Returns
1. Log into your SellSA account.
2. Navigate to My Orders → Request Return/Refund.
3. Select the reason for the return and upload photos if applicable.
4. SellSA will coordinate courier collection and notify BioBalance Health.
5. Exchange Policy
• Direct exchanges are not supported on SellSA.
• Customers must return the product for a refund and place a new order.

6. Final Notes
• Refunds and returns are managed strictly in accordance with SellSA’s policies.
• BioBalance Health will always cooperate fully with the SellSA system to ensure a smooth, fair process.