Shop Description
Bratz&Babiez is an online Baby shop. We sell a wide range of toddler and baby products for example toys, solution products, remedies and much more...
Payment Policy
Payments can be made through Sage, Payfast and SID using the following methods.
Instant EFT, Bank EFT, Credit Cards, Debit Cards, Cash Payments and Masterpass™
Delivery Policy
We deliver in all areas in South Africa and also surrounding countries, like Namibia, Botswana, etc. Farms, rural areas and townships have an excess charge to deliver. We can also deliver overseas per by either postal services or courier, with quote by request. Delivery times: Gauteng is 2-3 working days from when payment is received Other areas are 2-5 working days depending on the area from when payment is received
What is the price for delivery?
Courier for Gauteng (main areas) is R75, courier for all other main cities is R100 and for outlying/regional areas is R150. We also offer free shipping for orders in Gauteng over R500 and all other areas in South Africa over R1000. *** free shipping and courier rates are subject to change at any time
Refund Policy
B&B wants you to be happy with your purchase from us. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or issue a voucher depending on the reason for the return of the item.
Returns
Once you receive your order, you have 7 days to return it for exchange, credit or refund depending on the circumstances of the return. Kindly note the following:
The actual product needs to be received back at B&B in the original condition (unless it has been received damaged, faulty or incorrect).
If the product's outer packaging is unsealed, we may charge you a 15% handling fee.
Please include your order number and contact details inside the returned parcel
All games, electronics, baby items, toys, health or beauty products need to be returned unopened/unsealed.
Faulty Products
The following will NOT be regarded as defects and will not entitle you to a return or exchange:
faults resulting from normal wear and tear;
damage arising from negligence, user abuse or incorrect usage of the product;
damage arising from electrical surges, water damage or sea air corrosion;
damage arising from a failure to care for the product;
damage arising from unauthorized alterations or changes to the product;
where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you
If you return a faulty or unwanted product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return.
Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 24 hours.
Additional Info
Return Policy
Personally inspect packaging and note any damage on the receiving ticket before signing for it. If you have not opened the packages please write the words “unchecked” next to your name.
Please report any shortages or damages within 24 hours from the date of receiving your merchandise in writing via e-mail or fax. Please explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion.
All merchandise is inspected before despatch and, should it be returned, will be inspected upon arrival at our end. Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging. Please enclose a copy of the original invoice and a letter stating the reason for return. Please e-mail us first to advise us about the defect, should you wish to return goods with defects or that have been damaged in transit. Please do not write on the box or deface the product packaging.
If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.
There is a 3 month swap-out warrantee on electronic goods like the pool alarms or child locators, for mechanical or electronic failure. B&B will not swap out products that have been tampered with or abused.
For a Kid will not be held liable to replace dead batteries in products and the onus is on the client to replace batteries regularly on the electronic products. Exchanges will not made for products with dead batteries.
All guarantees are immediately null and void should any equipment or product be tampered with or should the seals on it be broken by anyone, or should there be any signs of abuse, or should the goods be operated outside the Manufacturers specifications.
If an order is cancelled