Delivery Policy

Delivery is free on all orders over 800 and accordingly, if your Order value is less than R800, the delivery fee will be will displayed when you checkout and recorded in your Order confirmation and invoice, which will be emailed to You.

Delivery of Your Order will be made 3 to 10 business days from the date that your Order confirmation is sent to you, except during sales and/or special events, such as Black Friday or Cyber Monday, when delivery may take up to 21 business days. We do not guarantee that Your Order will be dispatched or delivered on any particular date and time.

Your Order will only be delivered to a valid address in South Africa, on business days between 08h00 and 16h00 and You, or the person accepting delivery on your behalf, may be requested to produce identification, when accepting the delivery of Your Order.

Two attempts will be made to deliver Your Order and should you fail, refuse or neglect to be available and accept the Order after 2 attempts, You may be liable for additional delivery charges or We may elect to cancel Your Order, in which event We will refund You the full transaction value less delivery charges already incurred and a reasonable administration charge.

ORDER ASSISTANCE

If you require assistance with your Order or have made a mistake with your order, please contact us

on 0817403961 or [email protected] for assistance.

Refund Policy

Generally, items sent by Mutually may be returned within 14 days of delivery.

View Items that Can't be Returned for details on products that cannot be returned.
Find the relevant product type from the list below to learn whether a mutually.com product has a longer return period. Our usual 14-day return policy is applicable if the product type isn't specified or doesn't specify a different return window.
Most merchants provide a returns policy that is comparable to Mutually, although certain sellers' return policies may differ. The same return policies listed on this page that apply to items fulfilled by mutually.com apply to the seller's listing if it qualifies for mutual.