Shop Description

PUREVORTEX is a skincare brand based in Pongola, South Africa, dedicated to creating high-quality, natural skincare products. Our mission is to promote healthy, radiant skin through the power of nature. We specialize in handcrafted skincare solutions that harness the benefits of natural ingredients, with a special focus on turmeric—a well-known antioxidant and anti-inflammatory agent.

At PUREVORTEX, we believe in clean beauty and transparency. Our products are free from harsh chemicals, parabens, and artificial additives, making them suitable for all skin types, especially sensitive and problem-prone skin. Each product is formulated with care to nourish, heal, and rejuvenate the skin using nature’s finest ingredients.

PUREVORTEX caters to individuals seeking effective, gentle, and natural skincare alternatives. We are committed to sustainability, ethical sourcing, and promoting wellness through skincare that truly cares.

Payment Policy

Payments

All prices are in South African Rand (ZAR).
Payments must be made in full at checkout through our secure payment options.
We do not store credit card details.

Delivery Policy

Thank you for shopping with PureVortex. We are committed to delivering your detergent and skincare products quickly and safely. Please read our shipping policy below:

1. Processing Time
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

Local Delivery (Pongola area): 1–2 business days
National Courier (South Africa): 2–5 business days, depending on location
3. Shipping Fees

Free delivery on orders over R270
A flat rate of R60 for orders under R270
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your delivery status.

5. Delays
While we strive to meet all delivery times, delays may occur due to courier issues, weather, or other unforeseen circumstances. We will keep you informed if any delays affect your order.

6. Questions?
If you have any concerns about your order or delivery, please contact us at [email protected] or +27 72 107 5593.

Refund Policy

At PureVortex, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

1. Eligibility for Returns
You may return a product within 7 days of receiving it if:

The item is damaged, defective, or incorrect
The product is unopened, unused, and in its original packaging
2. Non-Returnable Items

Opened or used skincare products
Detergents with broken seals
Sale or clearance items (unless defective)
3. How to Request a Return
To initiate a return, please contact us at [your email or phone number] with:

Your order number
A brief explanation of the issue
A photo (if the item is damaged or incorrect)
We will guide you through the return process.

4. Refunds
Once your return is received and inspected, we will notify you. If approved, your refund will be processed within 5–7 business days via your original payment method.

5. Return Shipping

If the return is due to our error (e.g., damaged or incorrect item), we will cover the return shipping cost.

For other returns, the customer is responsible for return shipping.