Payment Policy

**Shop Payment Policy**
**Special Gifts by M**

**1. Accepted Payment Methods**
At *Special Gifts by M*, we offer a variety of secure payment options for a smooth and convenient shopping experience:
- Credit/Debit Cards
- Bank Transfers

**2. Currency**
All transactions are processed in RANDS. If you are purchasing from outside this currency region, your bank may apply exchange rates and additional fees.

**3. Payment Processing**
- Payments are charged immediately upon placing your order.
- Orders will only be processed and shipped after payment has been successfully received.
- For bank transfers, please allow 2 business days for payment confirmation.

**4. Security & Fraud Prevention**
We prioritize your security with encrypted transactions and fraud prevention measures. If any suspicious activity is detected, we may request additional verification before processing your order.

**5. Refunds & Cancellations**
- Orders can be canceled within 12 hours of purchase for a full refund.
- Refunds for eligible returns will be processed within 7 business days after receiving the returned item.
- Any payment processing fees charged by third-party providers may be non-refundable.

**6. Taxes & Duties**
- Prices listed on our website are inxclusive of applicable taxes unless stated otherwise.

**7. Contact Us**
For any payment-related inquiries, please contact us at [email protected] or through our customer service portal.

Thank you for shopping with *Special Gifts by M*! We appreciate your trust and support.

Delivery Policy

**Delivery Policy**
**Special Gifts by M**

**1. Processing Time**
- Orders are typically processed within 3-5 business days because it is custom / personalised items (excluding weekends and holidays).

**2. Shipping Methods & Costs**
- We offer a range of shipping options, including standard and expedited shipping.
- Shipping costs are calculated at checkout based on the delivery location and selected shipping method.

**3. Delivery Timeframes**
- Domestic orders typically arrive within 5 to 7 business days after shipping.

- Unforeseen delays due to weather, customs, or carrier issues may occur and are beyond our control.

**4. Order Tracking**
- Once your order has been shipped, you will receive a tracking number via email.
- Tracking updates may take up to 24 hours to reflect on the carrier’s website.

**6. Lost, Stolen, or Delayed Shipments**
- *Special Gifts by M* is not responsible for lost or stolen packages once marked as delivered.
- If a package is delayed beyond the estimated timeframe, please contact the shipping carrier first.
- If your package is lost in transit, reach out to our support team for assistance.

**7. Address Accuracy & Undeliverable Packages**
- Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

**8. Contact Us**
For any delivery-related inquiries, please contact us at [email protected] or through our customer service portal.

Thank you for shopping with *Special Gifts by M*! We appreciate your support and look forward to serving you.

Refund Policy

**Refund Policy**
**Special Gifts by M**

**1. Eligibility for Refunds**
- Items must be returned within 14 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Personalized or custom-made items are non-refundable unless they arrive damaged or defective.
- Gift cards and downloadable products are non-refundable.

**2. Refund Process**
- To initiate a refund, please contact our support team at [email protected] with your order details and reason for return.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 14 business days.

**3. Damaged or Defective Items**
- If you receive a damaged or defective item, please contact us within 2 days of delivery with photos of the issue.
- We will offer a replacement, refund, or store credit based on your preference.

**4. Return Shipping**
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your return without tracking.

**5. Late or Missing Refunds**
- If you haven’t received your refund, check your bank account and contact your payment provider, as it may take some time for the refund to be officially posted.
- If you still have not received your refund, please contact us at [email protected].

**6. Exchanges**
- We only replace items if they are defective or damaged. If you need an exchange, please contact us for further assistance.

**7. Contact Us**
For any refund-related inquiries, please contact us at [email protected] or through our customer service portal.

Thank you for shopping with *Special Gifts by M*! We appreciate your trust and support.