Who is Turfmaster
Turfmaster has been designing and producing premium quality products since 1932 – and in 2022 will be celebrating its 90th year in business. Turfmaster is renowned as truly Professional Grounds Maintenance Machinery manufacturer.
The Kudu mower were first produced in the 1950’s and have always enjoyed a reputation for quality and reliability trough out South Africa.
Turfmaster lawn mowers are widely used by homeowners, groundsmen, greenkeepers, gardener services, professional contractors and government departments all over South Africa and with a choice of electric lawn or petrol, walk behind or ride-on lawn mowers, trimmer’s or brush cutters, handheld blower or backpack blower, water pumps, sprayers or mist blowers in a range of sizes, there’s a Turfmaster product suitable for most gardens.
Although offering a range of different lawn mower types, Turfmaster is perhaps best known for its Kudu 750, Dennis 24″ 30″ 36″ cylinder mowers and Fieldmaster slashers.
Turfmaster bringing you some of the best niche products in the professional grounds care market from leading brands Maruyama, Scag, Cub Cadet, Honda, Husky, Tanaka, Bush Hog, MTD and JP Carlton.
For over 88 years, the Turfmaster name has been associated with only dependable, durable, finely crafted machines.
Payment Policy
All goods remain the sole property of Turfmaster(PTY)Ltd until paid in full
Goods are shipped once payment has cleared through the bank (usually 24Hours) or if you like to visit us at the shop you may pay cash, credit or debit card.
Cheque’s are no longer accepted
Shipping and Delivery
Order Processing
We will ship out your order within 1-2 days from receipt of your payment.
Once the order is dispatched, a tracking number will be available during the next 24 hours.
If an order is placed on a Saturday or Sunday, the order will be dispatched on Monday if payment was received successfully.
We will select the appropriate dispatching method and carrier when you order. It is not possible to choose a carrier or dispatch method.
We do not process or deliver orders on weekends or holidays.
Order Shipping
Orders are being shipped through the local shipping couriers and are out of our control. Orders should be placed before 13h00 or it will only ship the next day. Generally, a parcel will arrive in 2 – 5 business days after shipment depending on where your delivery address is located.
Note: The online shop ships items from the head office in Nigel, Gauteng. We do deliver nation wide via courier’s, therefor the price at the branch might also be different. Do note that some items are to big for courier delivery. Please send us a e-mail to [email protected] for assistance regarding order’s
OVERNIGHT COURIER
Delivery by 11:00am Next Business Day. Applies only to major centers i.e. Cape Town, Durban, Johannesburg, Port Elizabeth, and Pretoria etc. and only if the order is placed before 13h00
Please Note: *If a specific time is required for the consignment to be delivered by kindly state this very clearly on the Order Notes under the Checkout section stating the time and date at which it must be delivered and we will try our utmost to accommodate your request.
ECONOMY
Applies to all those consignments which are not time sensitive and which may be too large to send express / airfreight. The average transit times vary from a 36 hour service (Durban, Bloemfontein) to 120 hours.
Order Delivery
The delivery timeframe may vary according to the destination and the shipping option. If your estimated delivery date has passed and you haven’t received your order, please contact us immediately.
Please be informed that depending on carrier, your parcel may be delivered without prior calling.
In case the courier service is unable to deliver the parcel (nobody is at home or difficulty in finding your home address), the package will be returned to the local depot. You will then be notified by email after which you may require to contact a local courier service to deliver it to you.
In case second delivery also fails, the package will be returned to Turfmaster
Return Policy
In the event that an item needs to be returned, you can contact us by e-mail or fax for a return authorization number (RAN). Items shipped to Turfmaster without a RAN will be returned to customer at customers cost. Please include the following information: Name, Physical Address, E-mail and or Phone number, Original Invoice, Order number, Bank account confirmation (bank statement or letter stating account number and account holder details) and Reason for returning the item(s).
Items can only be returned within 14 days of purchase. No refunds on items that have been installed or used, special order or electrical parts. All items must be in new condition in their original packaging in resaleble condition.
We are not responsible for incorrectly ordered parts, if unsure contact us immediately we will do whatever is necessary to assist.
Please note that we are not responsible for the costs of returning the items to us unless we delivered the item to you in error.
Freight charges are not refundable and customer is responsible for shipping cost of returns. We are not responsible for damage or loss in transit- all claims must be filed with the carrier.
25% restocking fee will apply to all returns!
Credits take 3 to 5 working days
Please Note;
Refund payment take between 3 and 5 working days after credit was done.
Please note: Stock availability is subject to prior sales. Products are not assembled but in boxes for shipment. Specifications subject to change without notice. The use of any trade name is not to be taken as any indication that such parts are made, marketed or warranted by any other party. Due to the changing part number system of many OEMs, Turfmaster makes no claim as to the accuracy of these numbers. Original part numbers are used for identification purposes only. Disclaimer: Engines: The engine horsepower information is provided by the engine manufacturer to be used for comparison purposes only. Pricing: Posted prices are for online purchases only and may differ at branches and are subject to change without notice. All prices exclude delivery cost. Models and pricing may vary. Images: Images are for illustration purposes only and may not reflect dealer inventory or unit specifications. Operator's Manual: The operator's manual posted is for general information and use. To ensure the download of the operator's manual specific to your unit, we require a model and serial number. E&OE (Errors and Omissions Excepted). Also see Terms and Conditions and Shipping and Delivery. © 2020 Turfmaster Powered by WordPress WhooCommerce and Themehunk.
Call us:
011 730 3439
076 059 9661
Email:
[email protected]